At Glam Emporium Studio, we take pride in providing premium wigs, hair extensions, beauty products, and professional beauty services. Please read our return policy carefully before making a purchase.

Returns

We have a 7-day return policy for eligible online purchases. This means you have 7 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it. The item must be unused, unworn, uninstalled, unwashed, unaltered, with tags still attached, and in its original packaging.

You will also need your receipt or proof of purchase.

To start a return, please contact us on 076 252 5411.

Please note that returns must first be approved by Glam Emporium Studio. Items sent back to us without first requesting a return will not be accepted.

Once your return request has been reviewed and approved, we will send you instructions on how and where to send your item.

Return address:

72 Rosetta Road, Winderemere, Durban, 4001. 

Return Shipping

Customers are responsible for return courier or shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a reliable courier service with tracking, as Glam Emporium Studio is not responsible for returned parcels that are lost or damaged in transit.

Damages, Defects & Wrong Items

Please inspect your order as soon as you receive it.

If your item is damaged, defective, or if you received the wrong item, please contact us immediately on

I changed it to fit Glam Emporium Studio as a South African wig, beauty, and haircare brand. I also removed irrelevant parts like food, plants, hazardous materials, and EU wording.

South African online shoppers generally have a 7-day cooling-off right for electronic transactions, and defective goods may have protections under the Consumer Protection Act. Please have the final policy checked legally before publishing. (Acts Online)

Refund & Return Policy

At Glam Emporium Studio, we take pride in providing premium wigs, hair extensions, beauty products, and professional beauty services. Please read our return policy carefully before making a purchase.

Returns

We have a 7-day return policy for eligible online purchases. This means you have 7 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it. The item must be unused, unworn, uninstalled, unwashed, unaltered, with tags still attached, and in its original packaging.

You will also need your receipt or proof of purchase.

To start a return, please contact us on 076 252 5411.

Please note that returns must first be approved by Glam Emporium Studio. Items sent back to us without first requesting a return will not be accepted.

Once your return request has been reviewed and approved, we will send you instructions on how and where to send your item.

Return address:

72 Rosetta Road, Winderemere, Durban, 4001. 

Return Shipping

Customers are responsible for return courier or shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a reliable courier service with tracking, as Glam Emporium Studio is not responsible for returned parcels that are lost or damaged in transit.

Damages, Defects & Wrong Items

Please inspect your order as soon as you receive it.

If your item is damaged, defective, or if you received the wrong item, please contact us immediately at mahlamvubabalwa7@gmail.com with your order number, clear photos, and a description of the issue.

We will review the matter and do our best to make it right.

Non-Returnable Items

Due to hygiene and customization reasons, certain items cannot be returned.

Non-returnable items include:

• Wigs that have been worn, installed, cut, styled, washed, altered, or customised

• Lace wigs where the lace has been cut or tinted

• Custom-made wigs or special orders

• Hair extensions, bundles, closures, or frontals that have been opened, worn, installed, brushed out, coloured, washed, or altered

• Haircare or beauty products that have been opened, used, or tampered with

• Sale items, discounted items, promotional items, and gift cards

Please contact us on 076 252 5411 if you have any questions about whether your item qualifies for a return.

Exchanges

We only offer exchanges on eligible items that are unused, unworn, uninstalled, unaltered, and still in their original packaging.

If you would like a different item, the fastest option is to request a return for the eligible item first. Once the return has been approved, you may place a new order for the item you want.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved or declined.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may take additional time to process and reflect the refund in your account.

If more than 15 business days have passed since your refund was approved, please contact us on 076 252 5411

Services & Appointments

This return policy applies to physical products purchased from Glam Emporium Studio.

Beauty services, wig installations, makeup appointments, wig customisation, wig laundry services, and booking deposits are subject to our separate booking and cancellation policy.

For any return or refund questions, please contact us on: 076 252 5411 with your order number, clear photos, and a description of the issue.

We will review the matter and do our best to make it right.

Non-Returnable Items

Due to hygiene and customization reasons, certain items cannot be returned.

Non-returnable items include:

• Wigs that have been worn, installed, cut, styled, washed, altered, or customised

• Lace wigs where the lace has been cut or tinted

• Custom-made wigs or special orders

• Hair extensions, bundles, closures, or frontals that have been opened, worn, installed, brushed out, coloured, washed, or altered

• Haircare or beauty products that have been opened, used, or tampered with

• Sale items, discounted items, promotional items, and gift cards

Please contact us on 076 252 5411 if you have any questions about whether your item qualifies for a return.

Exchanges

We only offer exchanges on eligible items that are unused, unworn, uninstalled, unaltered, and still in their original packaging.

If you would like a different item, the fastest option is to request a return for the eligible item first. Once the return has been approved, you may place a new order for the item you want.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved or declined.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may take additional time to process and reflect the refund in your account.

If more than 15 business days have passed since your refund was approved, please contact us on 076 252 5411

Services & Appointments

This return policy applies to physical products purchased from Glam Emporium Studio.

Beauty services, wig installations, makeup appointments, wig customisation, wig laundry services, and booking deposits are subject to our separate booking and cancellation policy.

For any return or refund questions, please contact us on:

076 252 5411